YOUR DATA

The data collected on our website, contracts, travel documents, and at the L’Autre Chemin agency may be used to provide you with relevant information to help you plan your trip and to offer you tailored offers. This information will also help ensure the smooth running of your booking and your safety during your cycling or hiking trip.

Information collected by L’Autre Chemin

  • Your identity: Name, first name, height (for choosing bikes) and date of birth (to provide you with suitable advice during your ride and for possible subscription to multi-risk cancellation insurance)
  • Your contact information: address, email, and phone number to help us prepare for your trip and communicate with you. To ensure your stay runs smoothly, your contact information will be shared with the baggage carrier and accommodation providers so they can contact you in case of any problems.

SECURITY & PERSONAL DATA

Les données sont utilisées par L’AUTRE CHEMIN lorsque vous réservez un séjour, Data is used by L’AUTRE CHEMIN when you book a stay, you are voluntarily registered on our newsletter listing. At any time, you can access your data, request its modification or removal from our lists by simply requesting it: suivi@lautre-chemin.com

The data held by the agency is only accessible by the agency manager and its employees. Only your telephone contact information is shared with hosting providers and carriers for logistical and security reasons. Under no circumstances will your data be sold, transmitted, or transferred to a third party in France or abroad.

Data retention

The data is kept for a maximum of 5 years after signing the purchase of a stay.

Data security

Personal data held by L’Autre Chemin is secured in the following manner.


  • Digital data is stored on a computer with a password known to the manager and his employees. The data is backed up to an external hard drive, which is as secure as paper data.
  • Paper data: Travel contracts are stored within the company located at 5 rue Grangevieille – 43000 Le Puy-en-Velay. They are therefore stored in a secure room with a key.

ACCESS TO YOU DATA

You have the following rights:

  • Access and information: You can request information about the data we have stored and may use. We are at your disposal to answer any questions you may have.

  • Right to erasure: As provided by law, at any time you can ask us to delete your personal data.

  • Right of rectification: You can also request to rectify and/or complete your personal data if you believe that the data we process is inaccurate or incomplete.

  • Communication of data: You have the right to request the file of your personal data.

  • Withdrawal of consent: You may withdraw your consent at any time. This does not affect the lawfulness of the processing prior to its withdrawal. If you wish to exercise any of the above rights and/or have any other questions, complaints and/or comments, please contact us.

Contact us

If you have any questions about this GDPR and cookie policy, or about our practices on our websites, please do not hesitate to contact us at the following address:

L’AUTRE CHEMIN 5 rue Grangevieille – 43000 Le Puy-en-Velay
Tél. 09 83 64 00 86
Mail

COOKIES MANGAEMENT

In addition to the above provisions, we may use cookies or equivalent when you visit our website.

The website uses these cookies

Functional Cookies


These cookies may store your browser name, computer type, and technical information about your means of connection to our sites, such as your operating system and Internet service providers used, and other similar information. This information is used to technically facilitate navigation and use of the sites. Functional cookies may also be used to save personal settings, such as language, or to recall your order information on subsequent visits if you request it.

Analytical Cookies


Our website also uses analytical cookies that allow us to compile statistics via Google Analytics on traffic, connection origins, most frequently used pages, and methods of accessing our website: intuitive search, sponsored digital campaigns, social media, referring sites, etc.

Please note that cookies do not store information such as your email address or phone number, but generally have access to your IP address. If you do not want to have cookies stored on your computer or to delete cookies already stored, you can configure this in your browser settings.