L’Autre Chemin is a single-member limited liability company (EURL) with a share capital of €10,000, whose purpose is the organization and sale of trips and stays. It is registered with the RCS of Le Puy-en-Velay under SIRET number 824 397 004 00022 and with the French register of travel operators under number IM043170001.

The registered office is located at: 5 rue Grangevieille – 43000 Le Puy-en-Velay – Tél. : 09 83 64 00 86 – contact@lautre-chemin.com.

The agency is subject to VAT under the intra-community VAT number: FR66824397004

L’Autre Chemin :

  • The agency L’Autre Chemin is a member of the Federation of Travel Companies and has, through it, the possibility of referral to the Tourism and travel Mediator

  • The financial guarantee for L’Autre Chemin is provided by Groupama (n° 4000715409/1)
  • L’Autre Chemin has taken out professional liability insurance with Groupama – Contract n° 431166120003 – 43116612T
  • Trademark and logo registration made with the INPI under the national number: 16 4 314 004
  • CNIL declaration number: 2039683 v 0

ARTICLE 1: PURPOSE AND SCOPE OF THE GENERAL CONDITIONS OF SALE (Article R211-5 and 8 of the French Code of Tourism)

Ces conditions générales régissent les ventes de voyages de l’Autre Chemin selon les articles du Code du Tourisme et notamment les articles L.211-1 à L.211-24, et R.211-1 à R211-51

Booking a trip with L’Autre Chemin constitutes full and unconditional acceptance of these General Terms and Conditions of Sale. These terms are considered read and accepted by the client at the time of booking (available on the website within the booking module or accompanying the quotation for other sales channels). They are reiterated in the travel contract. The General Terms and Conditions of Sale are available on the website lautre-chemin.com and take precedence over any other potentially available document.

The comprehensive list of services included in the trip is presented on each trip page of the website under the section “what the trip includes”. In the case of a quotation, it is indicated in the commercial proposal.

Photographs shown on the website and in brochures are for illustrative purposes only and have no contractual effect.

L’Autre Chemin manages bookings with accommodation providers upon request. Accommodation availability will only be confirmed once the reservation has been made via the website or by email, and after receiving confirmation from all the services required for the smooth running of the stay. The accommodations listed on the website are examples of possible options and are partners with whom L’Autre Chemin usually works. In the event of unavailability, L’Autre Chemin will offer you alternative solutions of the same standard.

ARTICLE 2: ORDERING PROCESS (Article R11-3, 4, 5 and 6 of the Tourism Code)


 

The offers of travel and stays on the website of the Other Way will inform you before placing an order:
• Itineraries
• Themes
• Type of accommodation
• Fees and supplements
The information contained on L’Autre Chemin’s website may be modified at any time by L’Autre Chemin in compliance with the general conditions of sale.
Registration details :
• Via the booking form of the website www.lautre-chemin.com
• By mail at: contact@lautre-chemin.com
• By phone: +33 9 83 64 00 86

The online registration process is as follows:

  • Selection of the trip and any optional choices.
  • Indication of the number of people who will be on the trip
  • Fill in the reservation form and valid your form
  • Pay 30% of the value of the selected travel by credit card.
  • The balance of the trip will be paid at the latest one month before your departure by the means of payment specified in article 3 of the general conditions of sale.
  • Le carnet de voyage sera adressé 3 semaines avant le départ et après le règlement du solde du séjour :
    • Dans le cadre d’un voyage à vélo : par mail
    • For a hiking trip : by email and by post (including the Topoguide).

In the case of a late booking, the documents will be sent as soon as possible and, in all cases, after receipt of the balance of the stay.

Registration procedures outside the website: By email to: contact@lautre-chemin.com or by telephone at: 09 83 64 00 86

For a cycling trip: When bicycles matching the participants’ sizes, as well as the relevant accommodations and services, are available on the requested dates, the booking will be confirmed and the travel contract will be sent to the client. This document summarizes the various elements of the trip.
Important: The booking is considered final, and the general terms and conditions of sale are deemed accepted at the time of booking.

For a walking trip: After confirmation of availability from the various accommodations and services concerned for the requested dates, the booking will be confirmed and the travel contract will be sent to the client. This document summarizes the various elements of the trip.
Important: The booking is considered final, and the general terms and conditions of sale are deemed accepted at the time of booking.

For all cycling & hiking trips: In the event that the bikes corresponding to the selected sizes (in the case of a cycling holiday) are not available or the chosen stay (for all stays) is not available on the requested date due to lack of availability of accommodation or other services necessary for the successful completion of the stay, L’Autre Chemin will offer an alternative solution. If this solution is not accepted by the customer, the reservation will be cancelled and the sums received by L’Autre Chemin will be fully returned to the customer by bank transfer.

ARICLE 3 : PRICES

3.1 Price description

The descriptions of the stays mention the price including taxes and the services included.

The photographs shown on the website www.lautre-chemin.com, whether relating to accommodations or other services, are provided for information and illustration purposes only and can in no way engage the responsibility of L’Autre Chemin.

The services do not include transportation to the starting point of the route, parking, supplements, drinks, lunches, personal expenses, additional activities, or any services not mentioned in the description. Prices may change during the season and may result in additional charges, which will be indicated on the website and at the time of booking confirmation.

A processing fee of €12 per traveler is payable when registering online (€15 per traveler in the case of a quote).

Tourist taxes are included in your package; you will not have to pay them directly to the accommodation provider.

3.2 Payment terms

  • A deposit of 30% of the total cost of the stay is required at the time of registration (plus processing fees and the full amount of insurance if selected by the client).
  • Balance of the trip: Due one month before the departure date.

Balance of the trip: 30 days before the date of departure in case the registration takes less than 30 days of departure, the whole trip must be paid at the time of registration.

Failure to pay balance In case of non-payment of the balance of the stay or the deposit of registration, the execution of the stay will be suspended. After a restart without follow-up, L’Autre Chemin will not be required to retain the availability. In the event that the stay is not paid in full within the time stipulated in the contract and after re-raising in consequence, the stay would in fact be canceled and the installments paid to L’Autre Chemin would be deemed to have been acquired and cannot be refund or issue of assets.

3.3 Means of payment

  • By check made payable to L’Autre Chemin and sent to L’Autre Chemin – 5 rue Grangevieille – 43000 Le Puy-en-Velay

  • By bank transfer (specifying the name of the travel representative) to the account details provided to you when your contract is sent
  • By credit card when booking on our website using the booking module and then via a secure payment link which will be sent by email on the due date.
  • By holiday vouchers (deposit at the agency or sent by registered mail) up to 50% of the cost of your stay. Holiday vouchers must be in your name or used by the whole family, i.e. the direct beneficiaries.
  • By species according to the limits defined by legislation

ARTICLE 4: ADMINISTRATIVE AND SANITARY FORMALITIES

Administrative and / or health formalities may be necessary for your trip. Before any registration you must check that you are in compliance with the administrative (identity documents, visas, etc.) and health requirements (vaccines, health pass and any other measure necessary for the smooth running of the stay known at the time of booking and at the time of booking. of the stay…) necessary. You can find the necessary information on the websites

www.diplomatie.gouv.fr

and
www.gouvernement.fr

The inability to undertake the trip due to non-compliance with administrative and/or health formalities remains the sole responsibility of the traveler. L’Autre Chemin cannot, under any circumstances, be held responsible for the client’s failure to comply with the applicable administrative or health formalities, and any payments made will remain with or be owed to L’Autre Chemin according to the cancellation fee schedule presented in Article 7 of these general terms and conditions of sale.

ARTICLE 5: PHYSICAL ABILITIES

Before booking, travelers have to ensure that their physical condition is suitable for the selected trip. L’Autre Chemin can advise them on trips. Some routes require good physical endurance and certain skills, particularly in riding bikes. L’Autre Chemin cannot be held responsible in the event of physical insufficiency revealed in particular during the trip and could, if this were dangerous for himself or the other participants, ask the traveler not to continue the stay and this without his being able to dispute it.

Specific physical abilities & conditions for cycling trips
Before booking a trip, the client acknowledges being informed of and accepts the following conditions:

  • Be able to cycle in a manner adapted to the difficulty presented in the description of the stay (website)
  • Be able to carry out light repairs (punctures, derailed or broken chain)
  • Be able to find your way on a map and the guidance application downloadable from Google Play or Apple Store.
  • Respect the highway code and safety rules relating to the activity at all times
  • To do everything possible to limit the risk of theft
  • Use headsets whether they are personal or made available to you by the agency
  • Hold personal liability insurance
  • To use an electric bike, the rider must have a weight <100kg.
  • If you use your own bike, we thank you for checking the suitability of the bike for the planned trip and its good maintenance (tires, brakes, etc.)

ARTICLE 6: SPECIAL CONDITIONS OF ACCESS TO TRAVEL BY L’AUTRE CHEMIN



Your trip is self-guided, that is to say without the supervision of a guide. You operate under your sole responsibility and in case of difficulty, you can contact the agency’s helpline, so the number appears in the travel log.

Article 6.1: Abilities

During the trip, the traveler must have the ability to:

  • Navigate using a map and with the help of the guidance app to be downloaded before departure from Google Play or the Apple Store.
  • Check the weather conditions to plan your travel day accordingly.
  • Plan your travel times according to the length and difficulty of the day to reach your stops while respecting the time slots of the accommodation providers or the shuttle appointments.
  • Have adequate equipment for walking, cycling or any other scheduled activities
  • Allergies
  • Hold a civil liability insurance policy.
  • Have a mobile phone to ensure your safety and whose system allows you to load the guidance application

During your trip, we thank you for respecting:

  • The defined time for making your luggage available to the carrier
  • The check-in times of the accommodations, as specified in your travel pack.
  • The house rules specified by each accommodation provider (luggage storage, anti-bedbug procedures, etc.).
  • Return shuttle time (if applicable)
  • On-site signage (detours, respect for nature, etc.).
  • The natural areas crossed and other users.

The responsibility of the L’Autre Chemin agency cannot be engaged, in particular in the event of non-observance of one of the preceding conditions, in the event of an itinerary error or choice of another version, personal imprudence. or any other fact not attributable to L’Autre Chemin.

Article 6.2 : Allergies

When you select a stay offered on half-board basis, we invite you to let us know of any food allergies or special diets.

As a general rule, the accommodation providers can accommodate travelers’ allergies or special diets in the following cases:

  • Suffering from proven allergies (which can compromise the immune system with a risk of potentially severe reactions such as anaphylactic shock) such as allergies to honey or nuts, shellfish, etc.
  • Vegetarian travelers
  • Following a diet for religious reasons

Note: Some accommodations charge an additional fee of around €5 per guest for managing allergies or special diets. If applicable, these fees will be added to the cost of the stay.

Bike theft during the stay

Note: L’Autre Chemin cannot accommodate vegan diets (due to significant constraints) or specific food preferences.

ARTICLE 7: ASSIGNMENT, MODIFICATION OR CANCELLATION OF THE CONTRACT

Pursuant to Article L. 121-20-4 of the Consumer Code, the proposed services L’Autre Chemin are not subject to the right of withdrawal provided for in Articles L. 121-20 et seq. Of the Code Of retail consumption.

Article 7.1: Modification or cancellation by the customer – (Article R211-6, 9, 10 and 11 of the Tourism Code)

Cancellation

Before the trip: Any request for cancellation or modification must be sent to L’Autre Chemin by email or by post. The scale relating to cancellation fees presented below will apply according to the date of receipt of the email or postal mail.

During the trip: In the event that the traveler wishes to interrupt his trip for any reason whatsoever (weather, physical conditions, weariness, family reasons, etc.), no refund will occur and the entire amount of the trip paid will remain acquired. agency L’Autre Chemin. In the event that the interruption of the trip would require the repatriation of the customers, this would be at the customers’ charge.

Partial cancellation of a reservation: Should one or more participants want to cancel there booking before departure, any additional costs related to the cancellation costs or the change of category (from double to single, for example) that will result from this will be borne by the other participants. They would then be informed of the amount of this cost and the reasons justifying it. In accordance with article R.211-7 of the Tourism Code, it is possible to replace free of charge the participant who has cancelled his trip, as long as no nominative title has been published. In case of replacement of a traveler, it would then be mandatory to notify L’Autre Chemin no later than fifteen days before the start of the trip by email or post of the identity of the replacement person(s). ).

Article 7.1.2 Cancellation fees

  • From booking till 30 days before departure: 30% of the price of the tour (first deposit)
  • From 29 to 16 days before departure: 50% of the price of the tour
  • 15 days before departure and during the trip: 100% of the price of the tour

Note:

  • Multi-risk cancellation insurance is deemed to have been used upon reservation and cannot be refunded.
  • In all cases, the administration fees will remain with L’Autre Chemin
  • Note: For  a bank transfer refund, fees may be applied and supported by the customer.

Article 7.2 : Cession du contrat de voyage

In accordance with article R.211-7 of the Tourism Code, the customer has the possibility of assigning your contract. For this, the transfer must take place before the start of its execution with a minimum notice period set at 7 days. The beneficiary of the transfer must meet the same conditions as the initial buyer to make the trip (dates of departure, circuit, type of rooms, documents required or physical and technical skills). The transferor and the transferee will be jointly and severally liable for the payment of the balance of the trip as well as the costs, fees or other additional costs incurred by this transfer, in particular in the event of the issue of registered tickets. Nota: registration fee (10€ / pers) will be applied to the new traveler (in particular the costs linked to the modification of the contract fixed at €50).

The transfer of the booking will no longer be possible less than 7 days before departure.

Changes to the travel contract

Once the registration is accepted and confirmed, the client may, if they wish, request possible changes to their stay (excluding special cases described below). These changes, if feasible in agreement with the various service providers involved in the stay, will incur a minimum fee* of €50 per modified service (*The €50 fee may be increased, particularly in the case of service cancellation according to the conditions of the relevant provider at the time of the request – the amount will be specified before the modification). If the requested change is not possible, the original booking will remain in effect.

Timeframe: Changes to one or more elements of the trip are possible up to 15 days before the start date of the stay, according to the conditions specified above. Beyond this date, any request or non-provision of the planned services will not give rise to any refund or compensation.

Article 7.3.1 Special cases for contract modification

  • Reduction in the number of participants falls under the cancellation conditions for the person cancelling their trip(see cancellation fee schedule) and may incur additional costs for the remaining participants (see partial cancellation section).
  • La modification de date de départ est soumise à la règle décrite ci-après :
    En raison de sa complexité, la modification de la date de départ entrainera des frais de modification fixés à 10% du montant total du séjour (avec un minimum forfaitaire de 50€)
    La modification de la date de départ pourra être envisagée qu’une seule fois* en réunissant les 3 conditions suivantes (*au-delà, la modification sera considérée comme une annulation et les frais d’annulation s’appliqueraient) :

    • 1. That the modification request be clearly formulated by email with a defined postponement date after the initial travel date and that it be set in the current season

    • 2. That it occurs more than 60 days before the initially planned departure date
    • 3. That the services necessary for the successful completion of the stay are available for the new date chosen (Note: the maintenance of the accommodation initially planned in the initial contract cannot be guaranteed for the new departure date and any modifications resulting from the change of departure date cannot constitute a substantial modification of the travel contract).

Note: If these conditions are not met, changing the departure date will become impossible, and the terms of the original contract will remain in effect, governed by Article 7 of L’Autre Chemin’s General Terms and Conditions of Sale, in particular the cancellation fee schedule.

Special features of “gift vouchers”

In the case of a free stay without specific dates when booking. The dates of stay chosen later by travelers are subject to the availability of the service providers concerned. They must be declared to L’Autre Chemin as soon as possible so that the agency can make every effort to access the choice of dates selected. If necessary, L’Autre Chemin will offer other reception possibilities during the period of validity of the voucher. Important: The voucher is valid for 12 months and cannot be exchanged, extended or refunded.

Article 7.2. Modification and cancellation of the trip due to L’Autre Chemin (Article R211-9, 10 and 11 of the Tourism Code)

Article : 7.4.1 Avant le départ

If, before departure, L’Autre Chemin is forced to make an important change (change of itineraries, dates …) in the services of your trip, L’Autre Chemin will notify you by mail or telephone and then mail In this case, you can choose two options:

  • Cancel your contract and obtain without penalty the immediate repayment of the sums paid;
  • Accept the modification or alternative trip proposed by L’Autre Chemin; An amendment to the contract specifying the changes made will then be signed. In this case, any reduction in price will be deducted from any sums still due by the buyer and, if the payment already made exceeds the price of the modified service, the overpayment will be refunded to you before the departure date.

You will then have to notify your decision (acceptance of the modification or cancellation) within a maximum of 7 days from receipt of the abovementioned information. If you do not reply within this period, the amendment will be deemed to have been accepted.

Cancellation: In the event that the agency is obliged to cancel the client’s trip due to exceptional, unavoidable circumstances beyond its control, L’Autre Chemin will immediately inform the client and offer either: Full refund of all amounts paid, the postponement of the trip

Pandemic risk information

In the event that a pandemic leads to either:

  1. •A new period of confinement in France or in your own country which would prevent your departure or your reception at the place of destination,
  2. An administrative closure of accommodations, restaurants or other services necessary for the successful completion of your stay on the dates and destination for described in your travel contract,
  3. The restriction of movement between your country, department, town of origin or in the place of destination.
    All these facts have to be officially pronounced by the French governement or your own state government

The client would then have two options:

  • Postpone your trip with no any surcharge to a later date with the same rates
  • Either request a refund of the sums paid* for your reservation without being able to claim any compensation in this case. (*Excluding registration fees which remain the property of the agency, multi-risk cancellation insurance and any consumables which may have been sent by the agency: Topoguide, credentials, stage log).

Note: The risk of confinement or limitation of movement cannot be a cause for the implementation of the process linked to the pandemic situation. For other cases of cancellation, article 6 of the general conditions of sale will apply.

Note: Multi-risk/cancellation insurance policies purchased are considered “used” as soon as they are taken out and cannot be refunded.

Article 7.4.2: After departure (Article R211-9 of the Tourism Code) In the event that L’Autre Chemin is unable to provide a preponderant part of the services provided for in the contract representing a non-negligible percentage of the price honored by the buyer, L’Autre Chemin will immediately take the following steps without prejudice to Remedies for damages sustained:

  1. Propose alternatives to the services initially provided, possibly supporting any additional costs. In the event that the services accepted by the buyer are of quality or lower rates, L’Autre Chemin will reimburse you, upon your return, the difference of price.
  2. If L’Autre Chemin can not offer you any alternative service or if you refuse them for good cause, L’Autre Chemin will insure at no extra charge your return to your place of departure or another place accepted by you and L’Autre Chemin.

ARTICLE 8 : LIABILITY

L’Autre Chemin cannot be held responsible :

  • Due to circumstances relating to force majeure, events caused by third parties external to the services provided for in the contract or poor execution of the contract, for which the customer would be responsible.
  • The execution of services purchased on site by the customer and not provided for in the description, nor transport to the place of departure and from the place of arrival of the trip
  • For bicycle trips due to non-compliance with safety rules and the highway code by the customer
  • Damage to the bike (rented or personal) which could occur during the stay, linked or not to the routes taken, to transport if applicable.
  • In the event of bicycle theft during the trip – The client is fully responsible for their bicycle and its equipment.
  • For trips involving a shuttle return, bicycles are transported with special care; however, L’Autre Chemin cannot be held responsible for any damage that may occur during transport.
  • Non-functioning of the guidance application due to the unsuitability of the customer’s mobile phone for its proper use (obsolete phone, old Android or IOS version)
  • The theft, loss, or damage of luggage and personal belongings during the trip, particularly at accommodations, in luggage storage areas, and during transport. Travelers are advised, prior to their trip, to take out insurance covering these risks.
  • Bodily, material, and immaterial consequences resulting from accidents of any kind, particularly during the use of bicycles provided. The client declares that they hold personal liability insurance covering any responsibility incurred while using the rented equipment.

In accordance with the regulations governing the profession of travel agent, L’Autre Chemin is insured in professional civil liability by the company Groupama. However, the responsibility of L’Autre Chemin does not replace the individual civil liability that each participant must hold.

ARTICLE 9: INSURANCE

Article 9.1 : Multirisk / cancellation

L’Autre Chemin advises and offers its clients to take out multi-risk/cancellation insurance covering the risks associated with your stay, in partnership with Chapka. Before taking out this insurance, we invite you to check that you do not benefit from these guarantees elsewhere. This optional contract allows you to benefit from the following guarantees in particular: 24/7 repatriation assistance, medical expenses, death assistance, travel assistance, baggage insurance, death or disability benefit, cancellation of stay.

L’Autre Chemin strongly recommends that travelers take out this insurance or this type of insurance in order to secure their trip and limit the financial consequences caused by a cancellation before or during the trip.

Note: Comprehensive and cancellation insurance policies are considered “used” as soon as they are purchased. In the event of a trip cancellation due to exceptional and unavoidable circumstances, such as the consequences of a health crisis, insurance cannot be reimbursed if the trip is ultimately not taken.

Article 9.2: Assistance in the case of a cycling holiday with bicycle rental from L’Autre Chemin


L’Autre Chemin bikes are checked and in perfect working order before departure, however, this precaution does not remove the risk of possible problems. By booking a stay with the L’Autre Chemin agency, you must be able to deal with possible technical problems. You therefore leave with a repair kit including an inner tube, tire lever, a small tool kit and a quick release link (in fact, the chains of electric bikes are under very high tension and can break more regularly than bicycles without assistance).

Article 9.2.1 In the case of an incident inherent to the agency’s bicycle without any particular cause linked to the use of the bicycle, a fall, deterioration such as a motor fault, battery fault, connection fault, brake system fault , …, L’Autre Chemin will intervene or have a technician intervene at no cost to repair or replace the defective bicycle.

Article 9.2.2 In the case of an incident on the agency’s bicycles linked to use, deterioration, fall.

  1. For minor issues such as a derailed chain, flat tire, or broken chain, the client must be able to repair them on their own. However, we remain available to assist the client via our telephone support line.
  2. If the problem is more serious (burst tire, broken wheel, damaged fork, broken derailleur, damaged electronic mode selector, broken brakes, etc.) we will look for repair possibilities on your route or L’Autre Chemin will come and this intervention will then be billed at €1/km from the agency (on passable roads – with a fixed minimum of €50).
  3. In the event of a completely discharged battery, no travel is planned.

Article 9.3: Use of a personal bicycle during a trip offered by L’Autre Chemin
For all trips offered by the agency L’Autre Chemin, the client may use their personal bicycle.

Article 9.3.1 : Avant de réserver son séjour, le client doit s’assurer que :

  • The bicycle is suitable for the types of terrain covered. L’Autre Chemin cannot be held responsible for any damage to the bicycle during the trip.
  • The bicycle has been serviced before departure.
  • In the case of using an electric-assisted bicycle, it must have a battery suitable for the difficulty and length of the route. The battery must be removable to facilitate charging.

Article 9.3.2: Technical issues occurring with a personal bicycle:

Technical issues occurring on your personal bike: All of our tours can be done with a personal bike. However, the bicycles used must be checked before departure (brakes, chains, derailleur, steering, fork) in order to guarantee optimal reliability during the stay. Bikes must be suitable for the routes offered by L’Autre Chemin (mini 400w battery, suitable tires, city bikes not allowed). In the event of a breakdown, you must be able to repair it. You obviously have telephone assistance (hotline: 09 83 64 00 86), we will do everything we can to help you in the process, guide you to a repairer or to find a possible logistical solution (taxi, etc.).

Article 9.4 : bike transport

Some of the trips offered by L’Autre Chemin include a return transfer with bicycle transport. Despite all care taken during transport, minor damages may occur, particularly to the bike’s paintwork or certain components such as handlebars, brake levers, rims, luggage racks, pedals, or cranks.
The client acknowledges being informed of these risks and accepts them at the time of booking. The agency cannot be held responsible for any such damages, and the client cannot claim compensation or reimbursement.
The traveler remains fully responsible for their bicycle, whether personal or rented, and the agency recommends taking out appropriate insurance to cover these risks.

Article 9.5: Personal Responsibility for the Provided Bicycle

Article 9.5.1: For bicycles from the L’Autre Chemin fleet (departing from Le Puy)

Risks are transferred upon delivery of the equipment to the renter. The client is fully responsible for the bicycle, its security, and its condition until the equipment is returned.
Accordingly, the client acknowledges and accepts that they are responsible for all costs related to damage occurring during the trip, including the replacement of the bicycle in the event of total destruction, loss, or theft, whenever the circumstances are not covered by the “Esprit Serein” insurance, which is included in the rental of bicycles owned by the agency, as described below with its exclusions.

When damage to the bicycle or its theft falls under the coverage conditions of the insurance, the renter will pay a deductible set at 20% of the repair costs (parts & labor) or of the price of a new bicycle (market value) in the event of theft or total destruction. In all cases, the minimum deductible amount is €30.

Note: This insurance does not cover bicycles that do not belong to the L’Autre Chemin fleet, including personal bicycles or bicycles rented through subcontracting (all trips that do not depart from Le Puy-en-Velay).

The “Esprit Serein” insurance for L’Autre Chemin agency bicycles covers:

  • Damage to the agency’s bicycle during your stay (exclusions specified below) – In the event of damage, the client agrees to contact L’Autre Chemin within 24 hours, specifying the circumstances.

     
  • Theft of the bicycle either by assault or break-in – In the event of theft, the client must contact L’Autre Chemin within 24 hours during the day. The agency will request the client to provide the police report and hand over the key to the lock (exclusions specified below).

Note: If the incident is not reported within the required 24-hour period, the client will not be eligible for coverage under the “Esprit Serein” insurance.

The deductible of the “Esprit Serein” insurance:

When damage to the bike or theft of the bike falls within the coverage of the insurance, the renter will be responsible for the deductible, as follows:

  • n the case of repairable damage: 20% of the repair costs indicated in Article 9.5.3 of these General Terms and Conditions of Sale, or according to the estimate provided by the agency’s bike partner (parts & labor), with a minimum deductible of €30.
  • Dans le cas d’un vol ou de la destruction totale du vélo, le montant forfaitaire de la franchise est fixé à :
    • 500€ pour un vélo à assistance électrique, 
    • 200€ pour un vélo sans assistance électrique 
    • €80 for a bike trailer

What is not covered by the “Esprit Serein” insurance:

  • Les dégâts provoqués intentionnellement ou avec la complicité du client, 
    • Le vol dont serait auteur ou complice un membre de la famille ou proche du client, 
    • Theft of the bike if it was not secured with a lock (provided by L’Autre Chemin) to a fixed point
    • Theft other than by assault or break-in and theft in public areas if the bike was not secured to a fixed point with a lock
    • La perte du vélo 
    • Riding the insured bike while intoxicated or under the influence of drugs or narcotics
    • Les accessoires non fixes du vélo : pompes, GPS, sacoches, casques, chargeur de batterie …, 
    • Damage resulting from failure to follow usage instructions (jumps, acrobatics, skidding, carrying an additional person, competitions, etc.) or riding on unsuitable terrain, especially outside the routes proposed by the agency
    • Flat tires, broken chains, tires
    • Les dommages et vols survenus en l’absence d’aléa, les sinistres relevant de la négligence, de la responsabilité civile du client, 
    • War or civil war, riots, civil disturbances, acts of violence for political motives, terrorist acts, strikes, natural disasters, or nuclear-related incidents

In the event that the damages are excluded from the Esprit Serein insurance coverage:

  • The client will be charged for the cost of repairs according to the rates presented in Article 9.5.3 of these General Terms and Conditions of Sale.
  • n the event of significant damage (damage to the motor, wheels, suspension, frame, etc.) requiring a cost assessment by L’Autre Chemin’s bike partner, the client will be asked to provide a security deposit of €1,000 per damaged electric bike or €500 for a standard bike. The balance of the deposit will be returned to the client, less the cost of repairs. The deposit may be supplemented by the client to cover repair costs or the market value of the bike in the event of total destruction.

  • In case of theft or loss, the client agrees to pay the market value of the bike to L’Autre Chemin to allow for its replacement.

Article 9.5.2: For tours using a bike rental company (subcontracting): No insurance is provided and you are therefore fully responsible for any damage caused or theft of the bike. You agree to bear all costs. A deposit will be requested upon departure according to the rental company’s general terms and conditions of sale, which will be sent to you with your travel contract. This deposit will be deposited by check or bank imprint. It will not be cashed by the rental company during the duration of the stay. At the end of the stay, depending on the condition of the bike when it is returned, the deposit may be used to pay the amount of the various technical interventions for the repair of the bike or in full and possibly supplemented to replace a completely destroyed, stolen or lost bike. Damage to the equipment or theft of the bike will be invoiced to the renter based on its market value.

Article 9.5.3: Repair & accessories prices for L’Autre Chemin agency bicycles only

  • Bike components: Saddle: 27€ – pedal set: 25€ – comfort grips: 27€, handlebars: 29€, wheel axle: 25€, kickstand: 20€, RST fork Flywheel: 210€, cranks: 45€, rear derailleur: 70€, front derailleur: 40€, cassette: 45€, brake disc: 50€, brake lever: 30€, brake shoe: 30€, engine guard: 25€, double chainring: 65€, single chainring: 55€, broken spoke: 25€, wheel truing: 20€, tire: 25€, rim: 150€, front light: 35€, rear light: 30€, lock: 30€, lock key: 5€, luggage rack: 80€.
  • Bicycle electronics: Energy pack battery: €700, battery charger: €150, bicycle motor: €450, digital console: €175, control command: €30, battery key: €20, broken lock: €20.
  • Accessories: 20-litre bag: €32/unit, hand pump: €16, tool kit: €5, chain tool: €10

Non-exhaustive list, which will be completed according to the items damaged on the bicycle, based on their market value.

ARTICLE 10 : ACCOMODATON

L’Autre Chemin places great importance on the choice of accommodations; however, this choice depends on the availability of lodging (which may vary in terms of comfort and type of accommodation throughout the trip) as well as the availability at the time of booking.

Accommodations are organized in guesthouses, hotels, cottages, or unique lodging in private rooms (unless otherwise specified). Generally, the bathroom and toilet are private, but depending on the stage and availability, in some accommodations sanitary facilities may be shared or located outside the room.
By booking the trip, the client acknowledges that such accommodation arrangements may exceptionally be offeredand cannot give rise to any complaint, compensation, or refusal of the contract.

Single room accommodation :

  1. When a client plans to travel alone, they will automatically be accommodated in a single room at each stage of the trip (an additional single room supplement will apply, which is mandatory at the time of booking).
  2. For clients who are not traveling alone but wish to stay in a single room, the agency will make every effort to accommodate this request. However, given the limited number of single rooms available on certain stages or itineraries, it is possible that some accommodations cannot be offered in single-room configuration. In such cases, the room may be converted to a twin room to share (two beds) with other travelers in the group.
    Clients are informed of this possibility at the time of booking and accept this arrangement. Naturally, in this event, any single room supplement paid at the time of booking will be adjusted according to the number of stages where a single room could not be provided.

ARTICLE 11 : LUGGAGE

Article 11 .1 : Luggage weight

Generally, trips offered by L’Autre Chemin include a luggage transport service from one stage to the next, limited to one single bag per person weighing less than 13 kg (except in special cases specified in the trip description).

The transported luggage must explicitly:

  • Have a maximum weight of 13 kg.
  • Be a single piece and of a reasonable size, maximum 120 cm (height + width + length).
  • Be clearly labeled with the tag provided by the agency.
  • Be soft-sided (hard-shell suitcases are not accepted).
  • Be available each morning from 8:00 AM in the reception area of the accommodation (delivery to the next accommodation at 5:00 PM).

In the event of exceeding the luggage weight limit during your stay (13 kg for a single bag) or the number of bags (1 bag per person), the following surcharges will apply:

  • For walking trips: a surcharge of €9.50 per stage for each additional bag.
  • For cycling trips: a surcharge of €20 per stage for each additional bag.

In such cases, a secure payment link will be sent to the client via email or SMS to cover the surcharge and allow the transport of one or more additional bags. A supplementary canvas bag will be provided by our transport partner to help distribute your belongings.

Article 11.2 : Type of luggage

To facilitate luggage transport at each stage and to minimize the risk of damage, hard-shell and/or wheeled suitcases are not allowed. We kindly ask you to use soft, non-fragile luggage of limited value.

Article 11.3 : Theft or damage

The client remains responsible for their luggage throughout the entire duration of the trip, particularly in the event of theft or damage at the accommodation, at the pick-up or drop-off locations, in the luggage storage, and during transport. L’Autre Chemin cannot be held responsible for any damage, theft, or loss of luggage during the trip.
By taking out multi-risk insurance (including the insurance offered by L’Autre Chemin through its partner Chapka), you may, subject to coverage by the insurer (depending on the contract, circumstances, etc.), benefit from protection in the event of loss, theft, or damage to your luggage during your stay. No luggage insurance is included in the price of the agency’s services without subscribing to this option. A depreciation factor, as indicated in the insurance contract and information documents, will be applied to damaged luggage according to its initial condition and age.
The client is informed of the risk of damage, theft, or loss that may occur during the trip and is encouraged to take out insurance to cover these risks. Note: a claim cannot be made for the deterioration of items that are not normally expected to be included in the inventory of luggage transported on a walking or cycling trip (laptop, tablet, mobile phone, musical instrument, etc.).

ARTICLE 12 – RETRACTIONS AND CLAIMS

12.1 Right to retract In accordance with article L.121-20-4 of the Consumer Code the customer does not have a right of withdrawal once the purchase order accepted by mail.

12.2. Claim during your trip (Article R211-6 French Tourism Code)


During your trip: If the client notices a deficiency in the execution of the contract, the agency asks them to report it by phone or by email at suivi@lautre-chemin.com. Any non-compliance must be observed on-site, reported, and documented in writing as soon as possible. Claims will relate exclusively to the contractual elements of the trip.


All claims must be submitted by a means that provides acknowledgment of receipt within a maximum of one month after the return date, to the following address:
L’Autre Chemin – 5 rue Grangevieille – 43000 Le Puy-en-Velay – suivi@lautre-chemin.com


 

If you notice, during your tour, a failure of your tour as regards to your contract, we invite to refer to the agency with the hotline or by email
suivi@lautre-chemin.com

 
 

. The non-compliance of the execution must be noted on site, reported and justified as soon as possible, in writing. The complaint will relate exclusively to the contractual elements of the stay. Any complaint must be sent by any means allowing an acknowledgment of receipt to be obtained within a maximum period of one month after the date of return, to the following address: L’Autre Chemin – 5 rue Grangevieille – 43000 Le Puy- en-Velay –
suivi@lautre-chemin.com

After your trip : you will be able to submit a complaint about the conditions for your trip in writing: L’Autre Chemin – 5 rue Grangevieille – 43000 Le Puy-en-Velay as soon as possible after your return from your trip. If the response to your complaint, at the latest within 60 days of sending your letter, does not seem satisfactory to you, you will have the option of contacting the Tourism and Travel Mediator at the following address: MTV Médiation Tourisme et Voyage – BP 80303 – 75823 Paris Cedex 17 or on the website www.mtv.travel

ARTICLE 13: Intellectual property 

All the elements given to travelers to organize their hike: travel notebook, GPX trace are subject to the notion of intellectual property of the L’Autre Chemin Agency. They cannot therefore be transferred, resold, transmitted, duplicated or integrated onto track exchange platforms. Any unauthorized exploitation of these elements will be considered as constituting an infringement and prosecuted in accordance with the provisions of articles L.335-2 et seq. of the Intellectual Property Code.

ARTICLE 14: DISPUTES Subject to the quality of the applicant, any dispute or dispute which has not been resolved amicably is the responsibility of the Commercial Court of Puy en Velay.

ARTICLE 15: PERSONAL DATA L’Autre Chemin collects, in accordance with Law No. 78-17 of 6 January 1978 relating to computers, files and freedoms, personal data as part of registrations.

Article 15.1: Collection, Use, and Storage of Data

Collecting this data allows L’Autre Chemin to manage customer requests and ensure the execution of contracts. L’Autre Chemin may, for the needs of the stay, be required to transmit this data to its service providers (hoteliers, luggage carrier, etc.).

  • Use and access to your personal data The data is used by L’AUTRE CHEMIN when you have booked a stay or a rental where you voluntarily subscribed to our newsletter listing. At any time, you can access your data, request their modification or their removal from our lists on simple request: suivi@lautre-chemin.com The data held by the agency is only accessible by the director of the agency and possibly his employees. Only your telephone numbers are sent to hosts and carriers for logistical and security reasons. Under no circumstances will your data be sold, transmitted or ceded to a third party in France or abroad.

  • Data retention: Data is retained for a maximum of 10 years after the signing of the travel contract or after subscription to the newsletter mailing list.
  • Data security: The personal data held by L’Autre Chemin is secured in the following manner.

Types of datas : 

  • Digital datas: Stored on a computer with password access known to the manager and his potential employees. Data backup is performed on an external hard drive which is secure just like paper data.
  • Print datas: Usually these are rental or rental contracts. the files are stored within the company located at 5 rue Grangevieille – 43000 Le Puy-en-Velay. They are therefore stored in a room secured by a key and equipped with an alarm with call transfer in the event of an intrusion.
  •  

Article 15.1: Access to your data You have the following rights:

  • Access and information: The client may request information about the data we have stored and that we may use.
  • Right to deletion: As provided by law, at any time you can ask us to delete your personal data.
  • Right of rectification: You can also request to rectify and / or complete your personal data if you believe that the ones we are processing are inaccurate or incomplete.
  • Communication of data: You have the right to request the file of your personal data.

ARTICLE 16 – MODIFICATIONS DES CONDITIONS DE VENTE 

L’Autre Chemin may amend or update its terms and conditions of sale at any time and without prior notice.The version of the general terms and conditions of sale applicable shall be the one published on the website www.lautre-chemin.com at the time of your booking, a copy of which is attached to your travel contract.